SHIPPING & EXCHANGE POLICIES

Shipping, Returns & Refund Policy

At Pretty UR Party, we take pride in creating beautiful party supplies and personalised products to make your celebrations extra special. Each order is carefully processed and packed to ensure it reaches you in the best possible condition.

Please read our Shipping, Returns & Refund Policy carefully before placing your order.

1. Order Processing & Dispatch
- Orders are processed during our regular business working days.
- Sundays and public holidays are non-working days.
- Personalised and customised orders require additional processing time as each product is specially made according to the customer's requirements.
- We make every effort to process and dispatch orders within the estimated timeframe communicated at the time of purchase.
- Once your order is dispatched, tracking details will be shared wherever available.

2. Shipping & Delivery

- We partner with reliable courier companies to deliver orders across India.
- Delivery timelines mentioned on our website are estimates and may vary depending on the delivery location, courier operations, and other circumstances.
- While we make every effort to dispatch orders on time, the final delivery is handled by the courier partner.

Please note that delivery delays may occur due to circumstances beyond our control, including:

- Courier company delays or operational issues.
- Weather conditions, heavy rainfall, or natural disasters.
- Festive seasons, public holidays, or high shipping volumes.
- Transportation disruptions, strikes, or unforeseen circumstances.
- Incorrect or incomplete delivery addresses or unsuccessful delivery attempts.

Pretty UR Party cannot guarantee delivery at a specific time unless explicitly confirmed in writing.

We will, however, do our best to coordinate with the courier partner and assist you in resolving any delivery-related concerns.

3. Personalised & Customised Orders – No Returns or Refunds

At Pretty UR Party, personalised and customised products are specially created according to each customer's individual requirements, including names, designs, themes, colours, and other customisations.

Therefore, all personalised and customised orders are considered final sale and are not eligible for returns, exchanges, or refunds for reasons such as a change of mind, incorrect personalisation details provided by the customer, or the event date having passed.

Once a personalised order has been processed or production has started, it cannot be cancelled or modified.

Since these products are made specifically for you and cannot generally be resold to another customer, we request that you carefully review all personalisation details before confirming your order.

This policy does not affect any rights or remedies available under applicable consumer protection laws, including in cases of defective, damaged, incorrect, or materially misrepresented products.

4. Orders Delayed in Transit

We understand that many of our products are purchased for birthdays, weddings, anniversaries, and other special occasions.

While we make every effort to dispatch orders promptly, Pretty UR Party cannot guarantee that a parcel will arrive by a specific event date unless such a commitment has been expressly confirmed in writing.

Delivery delays caused by courier companies, transportation disruptions, weather conditions, or other unforeseen circumstances may be beyond our control and are NOT applicable for refund or returns for Personalised / Customised orders.

In the event of a delay:

- We will assist you in tracking your shipment and coordinating with the courier partner.
- We will make reasonable efforts to help resolve the delay.
- Delays alone do not automatically qualify personalised products for a return or refund, subject to applicable consumer protection laws and the terms of any specific delivery commitment made at the time of purchase.

We encourage customers to place their orders well in advance of their event dates.

5. Priority & Express Shipping

Priority or express shipping may be available at an additional charge for selected locations and orders.

This service is intended to prioritise shipping and delivery where available.

Please note:

- Priority shipping does not necessarily mean same-day or next-day delivery unless explicitly stated.
- Delivery timelines depend on the courier partner's serviceability and operational conditions.
- If a specific delivery commitment has been made and the service is not provided as agreed, please contact us so that we can review the matter and assist you appropriately.

6. Damaged, Defective, or Incorrect Products

We take great care to ensure that every order is packed and dispatched correctly.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please share:

- Your order number.
- Clear photographs or a video of the product and packaging.
- A brief description of the issue.

Our team will review the concern and determine an appropriate resolution, which may include a replacement, refund, or another remedy, as applicable under our policy and the law.

7. Refunds

Refunds are not ordinarily available for personalised or customised products simply because the customer no longer requires them or the event date has passed.

However, if a refund is approved under our policy or is required under applicable law, it will be processed to the original payment method or through another agreed method.

Shipping charges are generally non-refundable, except where a refund is approved under our policy or applicable law.

8. Order Cancellation

Since personalised products are specially made for individual customers, cancellation requests can only be considered before production or personalisation begins.

Once production has started, cancellation may not be possible.

For standard, non-personalised products, cancellation requests may be considered before dispatch.

Please contact our customer support team as soon as possible if you wish to request a cancellation.

9. Customer Support
For any questions regarding your order, shipping, returns, or refunds, please contact our customer support team with your Order No.

Brand: Pretty UR Party
Email : sales@prettyurparty.com

We are always happy to assist you and make your shopping experience as smooth as possible.

Thank you for choosing Pretty UR Party and allowing us to be a part of your special celebrations!