EXCHANGE / REFUND POLICY
No Questions Asked Exchange Policy
Though we strive to give you a great experience every time you shop with us, if you're not 100% satisfied with your purchase you can exchange it for another product of the same or greater value within 7 days of the order date.
Return window: 7 days from the date of order.
Who pays for return shipping: the customer. Any Cash on Delivery convenience charge and the shipping charge already paid on your order are non-refundable and are not included in the exchange value.
Refund or exchange: we offer exchanges, not cash refunds, in almost all cases. The one exception: if you receive an item you did not order and it isn't a customised item, we'll offer a refund within 5 days of you receiving it — credited to the original payment method, or to your account balance for Cash on Delivery orders.
Items that cannot be exchanged or refunded: personalised, customised, and handcrafted items are final sale. Please clear any doubts by phone or email before ordering a customised product.
How to request an exchange: email us at returns@prettyurparty.com within 7 days of your order date. The product must be exchanged in saleable condition — tags intact, in its original packaging, and undamaged. You may exchange part of an order if it contains multiple items; any single product being exchanged must be returned in full, including all components and any complimentary items that came with it. Any product can be chosen in exchange, as long as its price is equal to or greater than the price of the item(s) being returned.
If your order was placed during a special promotion, contest, or scheme, different exchange rules may apply and can override the terms above.
Other terms
- Every exchange or refund is subject to inspection by the Pretty Ur Party team.
- An opening/unboxing video is required to claim a defective product.
- Damage from neglect, improper use, or misapplication is not covered under this policy.
- Exchanges are currently available only in areas where we can arrange a pickup.
