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Customer Support
+91-8010887744
Mon-Sat:10:00am to 8:00pm
Email : sales@prettyurparty.com

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FAQs

Frequently Asked Questions

Top 5 Questions

1. What are your shipping costs?

We strive to keep our shipping costs as low as possible. For complete information on today's shipping costs, see our Shipping Info page. There, you will find rates for domestic and international destinations as well as expedited shipping and APO/FPO.

2.  When will I get my order?

You will receive in-stock items approximately 3-7 business days after placing your order, depending on your delivery location. Custom-imprinted production times vary depending on the product. Please consult the catalog item or on-line product page description for more detailed information.

3.  Can I make changes to or cancel my order?

In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information on the checkout page including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.

4.  Can I rush production?

Unfortunately we are not able to rush production times or ship dates. If you need your items in a hurry you can upgrade your order to 2-day express or next day delivery. This will shorten the amount of time the package is in transit after it leaves our facility and will arrive to you quicker.

5.  How do I check the status of my order and if it’s been shipped?

Before you call, please check the following:

  • Enter your order number for up-to-the-minute information about your order status and shipment information.
  • If you have received one box that has a packing list that shows other items shipped separately, please wait one to two days as many shipments do become separated and arrive at different times.
  • Custom items will ship in the specified time period. If there is a concern (i.e. we need more information from you), we will contact you. Our in-house production tracking system monitors your order every day to ensure an on-schedule delivery.

Ordering – Top 5 questions

1. Can I make changes to or cancel my order?

In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information on the checkout page including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.

2. Can I rush production?

Unfortunately we are not able to rush production times or ship dates. If you need your items in a hurry you can upgrade your order to 2-day express or next day delivery. This will shorten the amount of time the package is in transit after it leaves our facility and will arrive to you quicker.

3. Will I have to pay tax on my order?

All our prices are Tax inclusive, thus you will not have to pay extra tax on your order.

4. Can I get my order all at once?

If you are ordering items that have different ship dates you will be prompted to make a choice prior to checking out. You can select Yes! Ship my order when complete. and we will consolidate your order for a single delivery making it convenient for you and saving the environment at the same time!

5. I have more than one promo code. Can I use them both?

Unfortunately, you can only use one promotion code or coupon per order. Offers and coupons cannot be combined.

Personalization - Top 5 Questions

1. How much time does it take for imprinted items to arrive?

Custom-imprinted production times vary depending on the product. Please consult the catalog item description or on-line product page for more detailed information. If you use standard ground shipping, add an additional 2-5 business days to the production time for an approximate delivery date. Expedited shipping is also available to some locations.

2. How do I personalize my item?

Add the item to your cart and the customization screen pops up allowing you to enter your own personalization. You will be presented with all the options and choices available for that particular item.

3. How do I submit a photo for an item I want to order? What are your photo requirements?

When adding the item to your shopping cart you will be prompted to upload your photo. We accept these types of images: TIF, JPG, PNG, GIF and BMP. The quality of your product starts with your image and the production time for your product cannot start until an acceptable image has been received. We want to supply you with the highest print quality possible and ask that the below recommendations be followed.

4. What designs do you offer for personalizing products?

Click here to see Pretty Ur Party’s huge selection of imprint designs!

5. Can I change the theme on an imprinted item to match our theme?

Yes, the format for an imprinted item can be changed to fit your needs as long as you stay within the guidelines of each products maximum line and character allotment.

Shipping - Top 5 Questions

1. What are your shipping costs?

We strive to keep our shipping costs as low as possible. For complete information on today's shipping costs, see our Shipping Info page. There, you will find rates for domestic and international destinations as well as expedited shipping and APO/FPO.

2. How do I personalize my item?

Add the item to your cart and the customization screen pops up allowing you to enter your own personalization. You will be presented with all the options and choices available for that particular item.

3. How do I check the status of my order and if it’s been shipped?

Before you call, please check the following:

  • Enter your order number for up-to-the-minute information about your order status and shipment information.
  • If you have received one box that has a packing list that shows other items shipped separately, please wait one to two days as many shipments do become separated and arrive at different times.
  • Custom items will ship in the specified time period. If there is a concern (i.e. we need more information from you), we will contact you. Our in-house production tracking system monitors your order every day to ensure an on-schedule delivery.

4. Do you ship internationally?

For now we do not ship internationally. Please leave your email id in our newsletter box and we will keep you updated as soon International shipping starts.

5. What is a Delivery Surcharge?

Because some items are larger, these items have a delivery surcharge. The surcharge is in addition to the regular shipping and handling charges and the cost will be applied at checkout. The price will appear individually by each item and is included in the total for "Shipping and Handling". Surcharges vary by item.

Products - Top 5 Questions

1. What does "made to order" mean?

Thats an item we create especially for you. When you place an order, please allow for the stated production time. Unfortunately, we are not able to rush our production times or ship dates. Even if you choose not to personalize the item, production times remain the same.

2. Is my item in stock?

Pretty Ur Party offers more than 10,000 products and 5,000 personalized items, so there will be instances when we are temporarily out of an item. If you order by phone, you can receive instant confirmation of up-to-the-minute stock availability from your Party Planner. When you place an order on our website, our system will inform you on each product page if the item you have ordered is out of stock and provide you with an expected ship date.

3. The item is "not in stock". Can I order it?

No, we can not accept orders for items that are not in stock. Please go to the product page online and click the Notify Me button to sign up to receive an email as soon as the item is in stock and available for purchase.

4. What are your minimums?

On our website, each item description will state if there is a minimum or if you can purchase the items individually.

5. What if I find an item cheaper somewhere else? Do you price match?

If you find a lower price (excluding shipping & handling & delivery surcharges) anywhere else on an identical item, just show us the lower price when you buy the item at Pretty Ur Party and we will beat that price by 10%! The item must be in stock and available for purchase at that price from an authorized reseller, whose authorization we reserve the right to verify. We  do not match items sold on auction sites or at local or special events (e.g., grand opening, anniversary, clearance or liquidation sales). Typographical errors or competitors prices that result from a price match do not qualify.

Returns - Top 3 Questions

1. What is your return policy?

To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 10 days of receipt. Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges. Products that have been custom printed, specially cut or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn as well as any food items.

2. What is your policy regarding glassware broken during shipping?

At Pretty Ur Party, we offer a variety of quality glassware styles at various price ranges. (We carefully handle and pack each glass to prevent possible breakage.) Sometimes breakage occurs due to the fragile nature of the product and freight handling. To cover any unexpected problems, we include one glass or several additional glasses free of charge, depending on the quantity ordered, to cover potential breakage. If you do not receive the original number of pieces ordered due to breakage, we will replace the broken pieces free of charge or credit you for the amount of the broken glassware. If you have questions about a particular piece of glassware, you can e-mail us at returns@prettyurparty.com with specific questions you may have.

3. How long will it take to receive my refund?

All refunds typically take 10 to 15 days from receipt of returned merchandise to process.

Company Information - Top 4 Questions

1. Is Pretty Ur Party a secure site?

Pretty Ur Party is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that you give us. We want you to feel confident when ordering from Pretty Ur Party, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at sales@prettyurparty.com

2. Where are you located?

We are located in Lucknow, Uttar Pradesh, India

Our mailing address is:

Pretty Ur Party
102, Gulmarg Apartments,
5, Jopling Road,
Lucknow - 226001

3. Do you have a retail store location? I live nearby; can I pick up my order from your warehouse?

Unfortunately we do not have retail store locations all over India except for Lucknow. Currently all orders are placed via the website, phone or email . Sorry, you cannot pick up your order anywhere in India other than our Lucknow store. Our facilities are great places to work; however, they are not equipped for retail shoppers across India. We apologize for any inconvenience.

4. Do you have a wholesale program?

If you are an event planner or you sell party supplies, we invite you to reach us for our wholesale program. Please send an email to wholesale@prettyurparty.com